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Information for WelderSource.com

Welders Supply Company of Louisville, Inc.
335 Boxley Ave
Louisville, KY 40209
1-866-360-WELD
Fax: (502) 637-1033
info@weldersource.com

Member:
Gases and Welding Distributors Association
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Phone Orders and Inquiries: If you would like to order over the phone or prefer to talk person to person, please call 1-866-360-WELD. Someone will be available to assist you Mondays through Fridays 7:30 AM - 5 PM est.

E-Mail Confirmation: When you place an order with WelderSource.com, you will receive an e-mail confirmation that we received your order. If you have any service-related questions about your order, please do not hesitate to write us at the above email address.

Privacy Statement: Customer order information is considered to be confidential. We will never sell customer information for marketing purposes.

Equipment Policy: Equipment sold on WelderSource.com is NEW equipment. We do NOT sell reconditioned equipment. Equipment listed in the demo section will have been used for demonstration purposes only, and comes with the full factory warranty. Equipment listed anywhere on our site other than the Demo section is factory NEW, and comes with full factory warranty.

Fast Delivery Information: Our goal is to ship all orders that are received by 2 PM eastern standard time Monday through Friday the same business day. All in stock items weighing less than 150 pounds will ship no later than the next business day. Orders weighing more than 150 pounds usually ship in 1 business day via common carrier of our choice. Orders received on holidays will be shipped the next business day. Most orders will be delivered to your location within 2-5 business days.

Some items may not be in stock, and will be ordered from the manufacturer when paid for. It usually only takes a few days to ship to you. If an item is backordered you will be notified as such.

Sales Tax: Sales tax for U.S. customers is charged to Indiana and Kentucky shipping addresses only.

Refund and Return Policy: We're committed to making you happy! You can return all or part of your order within 10 days of purchase for a complete refund. All items MUST be returned in their original cartons and must be in the same condition as when we shipped it (as determined by our inspection upon receipt). All returns must have a return goods authorization number issued by WelderSource.com in order for a refund to be given. The customer is responsible for all shipping charges to return the item to our site. Exceptions to our 10 day return policy will be considered on a case by case basis. WelderSource.com reserves the right to charge a restocking fee for any returns where the packaging or the item is not in the same condition as when it was shipped to the buyer.

Damage and Defect Policy: A customer may contact WelderSource.com staff about a defect within 10 days of purchase. To process a damaged claim the customer must have the original package and all packing materials. The customer will have the choice to either take the defective machine to an authorized distributor or repair facility for warranty repair, or ship it back to us in exchange for a new machine of the same model. If a new machine is desired the customer MUST have a return goods authorization number issued by WelderSource.com. The customer is responsible for shipping charges to return the item to our site. A replacement machine will not be shipped until the defective item is received and inspected by our staff.

Defects detected beyond 10 days from date of purchase must be resolved under the manufacturers factory warranty policy at an authorized distributor or repair facility. The customer is responsible for getting the item to and from the repair facility.

All equipment sold comes with the manufacturer's warranty. This warranty will be honored at authorized distributors and repair facilities. We will assist you with finding facility closest to you.

Payment Policy: Online payment is by Mastercard, Visa, American Express, Discover, or PayPal.

Orders may be paid in advance by sending a certified check for a phone order for the full amount of the order. The order will be shipped once payment is received. Our mailing address is: P.O. Box 21007, Louisville, KY 40221-0007.

WelderSource.com does not offer financing, does not accept personal checks, does not accept purchase orders, and does not ship Cash on Delivery.

Pricing Policy: WelderSource.com strives to offer the best prices for welding supplies on the Internet. Due to price changes implemented by manufacturers, volume changes, or other factors all prices are subject to change without notice, including our free shipping policy.

All prices are shown in U.S. dollars.

Gift Certificates Gift certificates are available through the online store. Upon purchase of a gift certificate the certificate code will be emailed to you so that you can enter that code in the appropriate box during checkout process when placing an order through WelderSource.com.